Be Part of A Legendary Team
Our culture has a foundation based on family values and industry best practices and aims to improve the auto repair industry.
Nourishing Culture
Dedicated Team
Great Benefits
Our MISSION is To be well-known for legendary customer and employee experiences by holding each other accountable to the rituals that are fundamental to our success.
Our VISION is to fix the fear of auto repair while trailblazing a path to unbeatable auto repair experiences.
- Integrity
- Accountability
- Commitment
- Ownership
- Respect
- Excellence
- Personalization
Our goal is not to be good. It’s to be extraordinary. We’re a community of high performers and innovators. Our commitment to excellence affords us an environment where we can do things our way, and our ideas matter. These 34 “Fundamentals” aren’t just rules—they’re the secret sauce driving our success, guiding us in every aspect of our work.
- Do the right things always
- Make quality personal
- Practice blameless problem-solving
- Honor commitments
- Get clear on expectations
- Take ownership
- Deliver results
- Treat each other like family
- Be positive
- Embrace diverse perspectives
- Listen to understand
- Speak straight
- Show meaningful appreciation
- Deliver legendary customer service
- Assume positive intent
- Think team first
- Do what’s best for the customer
- Take pride in our appearance
- Work smart
- Contribute to profit
- Share information
- Be relentless about improvement
- Lead by example
- Fix problems at the source
- Practice Human connection
- Be curious
- Be a fanatic about response time
- Embrace change and growth
- Walk in your customers’ shoes
- Go the extra mile
- Pay attention to the details
- Follow operating procedures
- Be vigilant about safety
- Keep things fun
This is not intended to be a binding or complete list of our employee benefits. We recommend viewing one of our employee handbooks for accurate descriptions of benefits.
- Uniforms
- Mitchell1/ProDemand. Identifix subscription and hotline access, Diagnostic Hotline subscription, Aeuromotive.com subscription, IATN network, and more.
- Training opportunities throughout the year include the GS3-A1 technician curriculum for technicians and all levels of Service Advisor training. The shop pays for ASE testing/preparation guides and other position training.
- 401K with match up to 4%
- 6-8 Paid holidays per year, depending on what days holidays land on.
- Paid Time Off (PTO). The PTO accrual schedule in the Employee Handbook should be referenced for additional details.
- 5 PTO days are available after completion of the 90-day introductory period.
- Year1: 5 days
- Year2: 10 days
- Year3: 10 days
- Year4: 15 days
- Year5: 20 days
- Year6+: 20 days plus vacation bonus
- Employee pricing discounts on parts and labor.
- Employee referral program with bonus
- The company pays a portion of the nontraditional medical benefits plan for eligible employees, spouses, dependents, and domestic partners. Liberty Family Medicine (Primary) Sedera Health for catastrophic.
- https://sedera.com/ (Catastrophic care)
- https://libertyfamilymed.com/ (Primary care)
- Dental and Vision
- Shop sponsored life insurance with the option to purchase additional coverage
- Workers’ compensation coverage.
- Daily guidance when needed from master-certified technicians and managers.
- Weekly customer service coaching from the Buyoshere Service Advisor coaching program for front counter staff.
- The shop owner is an ASE-certified technician, an accredited Automotive Master Manager, and understands the daily challenges technicians and Service Advisors face.